We have two dispatchers, and they're handling roughly 200 to 300 phone calls from people who want to know when their street's going to be plowed. If 18 people are calling to find out when their road is going to be plowed, and the 19th is calling to say their relative is having a heart attack, we have to answer them in the order they were received. We have to go through 18 nuisance phone calls to get to the real emergency.
Faster communication and faster service is essential to meeting our customers' needs. With our real-time vehicle tracking and communication system, we can actually see the location of each of our vehicles on a computerized map. Our dispatchers and our employees can send and receive messages through the communication system.