QuoteSea, the life in a few words

Why?

The chief product of an automated society is a widespread and deepening sense of boredom.

~ C. Northcote Parkinson (July 30, 1909 - March 09, 1993)

Waves: Boredom, Nature

Why?

Until now, financially justifying an investment in an automated system just wasn't an option for many customers. Now finally customers have an affordable option.

~ Joe Campbell

Why?

The automated stations allow the tellers to serve our members more efficiently and more privately.

~ Jerry Forsythe

Why?

One of the goals of our research on software quality and security is to define a baseline so that people can measure software reliability in both open source and proprietary software projects. No technology can find all bugs in software, but we have collected a critical mass of data through an automated and repeatable analysis framework to show how software quality can be concretely assessed, compared, and ultimately improved.

~ Ben Chelf

Why?

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

~ Leslie Ament

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