Let me put it this way, (Kaiser) will do what the patients want them to do.
The allegations raised call into mind the larger issue of how complaints are heard within the Kaiser system.
The department is going to be stepping in to provide a degree of oversight that is somewhat unusual.
I've made a personal commitment that no patient will slip through the cracks. Our concern is patient safety.
Unfortunately this program has encountered numerous allegations of poor patient management, administrative barriers and poor customer service that allegedly compromised patient safety.
Well there are those that you wield and those that you join.
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There are perhaps no days of our childhood we lived so fully as those we spent with a favorite book.
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