Let me put it this way, (Kaiser) will do what the patients want them to do.
The allegations raised call into mind the larger issue of how complaints are heard within the Kaiser system.
The department is going to be stepping in to provide a degree of oversight that is somewhat unusual.
I've made a personal commitment that no patient will slip through the cracks. Our concern is patient safety.
Unfortunately this program has encountered numerous allegations of poor patient management, administrative barriers and poor customer service that allegedly compromised patient safety.
The praise of ancient authors proceeds not from the reverence of the dead, but from the competition and mutual envy of the living.
(April 05, 1588 - December 04, 1679)
Return unto thy rest, O my soul; for the LORD hath dealt bountifully with thee.
It is not titles that honor men, but men that honor titles.