Three things in human life are important: the first is to be kind; the second is to be kind; and the third is to be kind.
~ Henry James (April 15, 1843 - February 28, 1916)
The real issue here is that Fairfax Water decided this as a fait accompli. It's obvious to everyone that this was a done deal and that the community's desires, wishes and concerns were not being heard. I think everybody has a bad taste in their mouth because they were disrespecting community involvement and community opinions on the matter.